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SAVVY SHOPPER DIRECT

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Store Policies

Item Availability:

  • In-stock items are ready for delivery or pick-up within 48-72 hours after purchase
  • Need it now? Please call to check the item availability prior to placing your order
  • Back ordered items take anywhere between 1-4 weeks to arrive and can be canceled or substituted per customer request
  • IMPORTANT NOTE: If an order is pulled in preparation for a delivery or customer pick-up and the order is cancelled, a 15% re-stocking fee will be deducted from the refund if an order is pulled in preparation for a delivery or customer pick-up

Special Order Items: 

  • Typically take 1-4 weeks to arrive
  • Cannot be canceled
  • Cannot be substituted
  • Most California King Size Beds are special order items
  • Feel free to contact us to check the estimated arrival date of any special order item

Forms of Payment: 

  • We accept Debit, Credit, Apple Pay & PayPal
  • Finance it! Apply for one of our third-party financing options through: Progressive, Synchrony or PayPal Credit. CLICK HERE for more details 
  • IMPORTANT NOTE: If an order is placed using a Debit or Credit Card, the cardholder must present a photo ID for pick-up or delivery. If someone other than the card holder is accepting delivery or picking the order up - the cardholder must FIRST submit their photo ID matching the name on the card.If the cardholder does not submit their photo ID, the order will be cancelled and refunded minus a 15% re-stocking fee. Photo ID's can be sent to info@savvyshopperdirect.com 

Holding Purchased Items: 

  • We will hold the order for seven (7) days unless extended arrangements have been made
  • If the merchandise has not been picked up after seven days, the order will be canceled and refunded minus a 25% re-stocking fee
  • Need a delayed pick up or delivery? Call us to arrange one today!

48 Hour Hassle-Free Return Policy: 

  • We understand that online ordering can be intimidating - if it's not what you expected, bring it back! 
  • It is the customer's responsibility for returning the items to the distribution center within 48 hours after receiving it
  • Must be returned to your local distribution center with the original manufacturer's packaging 
    IMPORTANT NOTE: We are unable to return items that do not have the original manufacturer's packaging. NO EXCEPTIONS WILL BE MADE
  • There is a 15% re-stocking fee deducted from the refund total
  • Delivery and assembly fees are NON-REFUNDABLE 
  • Mattresses, foundations, special order items (including King size beds) and clearance items are not eligible for refunds 
  • Financed orders are not eligible for refunds
  • All returned items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the return may be voided 
  • If the customer is unable to return items a pick-up can be scheduled for the fee ranging from $79-$115 depending on the distance 

Exchanges: 

  • We allow exchanges within the first 48-hours after the items have been received
  • It is the customer's responsibility for exchanging the items
  • The item to be exchanged must be returned to your local distribution center with the original manufacturer's packing 
    IMPORTANT NOTE: We are unable to exchange items that do not have the original manufacturer's packaging. NO EXCEPTIONS WILL BE MADE
  • There is a 15% re-stocking fee for an exchange
  • If the item being exchanged is higher in price, the customer must pay the difference 
  • If the item being exchanged is lower in price, the customer will be refunded the difference minus the 15% re-stocking fee
  • Mattresses, foundations and clearance items are not eligible for exchanges 
  • If another delivery is requested for an exchange, the delivery fee will be the same as the prior delivery 
  • All exchanged items must be complete, odor and damage-free. If pieces are missing or damaged the customer will be held liable for replacement pieces or the exchange may be voided

Financed Orders: 

  • All sales are final if purchased through a third-party financial company 
  • No returns
  • No exchanges 

Damaged & Defective Items: 

  • Please assemble and inspect all items within the first 48 hours after delivery or customer pick-up
  • All damages, defects or missing parts must be reported within 48 hours after delivery or customer pick-up
  • IMPORTANT NOTE: The original manufacturer's packing must be present for replacing damaged or missing pieces 
  • The customer is responsible for picking-up or paying a re-delivery fee for damaged or missing pieces 
  • If the damage, defect or missing pieces are reported later than 48 hours, the customer will be liable for the cost of the replacement pieces
  • If the damage or defect is due to "Customer Neglect or Misuse" the customer will be liable for the cost of the replacement pieces or may be voided

Delivery Terms: 

  • Delivery fees are paid in cash to the drivers or can be added during the checkout process
  • Delivery fees are non-refundable 
  • Deliveries are scheduled Monday-Friday between 9:00am-7:00pm
  • Deliveries are scheduled within four hour windows
  • The drivers will call 30 minutes prior to their arrival
  • Someone with a valid ID must be home within your scheduled delivery window
  • If cash is not present at the time of delivery, the customer can call customer service and pay over the phone with a debit/credit card. There is a $5.00 convenience fee for this
  • Drivers will wait a maximum of 15 minutes before leaving the delivery residence
  • If no one is home at the time of delivery the customer will be responsible for a re-delivery fee
  • Missed deliveries must be paid prior to scheduling a re-delivery
  • If the re-delivery fee is not paid and the order is cancelled, there will be a 25% re-stocking fee deducted from the total refund
  • If the order is placed using a debit/credit card and the billing address does not match the delivery address, the cardholder must FIRST submit their valid ID 
  • All receiving customers must complete and sign the "Proof of Delivery" form presented by the drivers
  • Drivers WILL NOT move existing furniture/decor 
  • For delivery rates, please CLICK HERE

Assembly Assistance: 

  • Assembly assistance is only available to Texas customers at this time 
  • Assembly fees are optional. All items will include the tools, hardware & instructions needed 
  • Assembly fees are paid in cash to the drivers or can be added during the checkout process.
  • Assembly fees are non-refundable 
  • If cash is not present at the time of delivery, the customer can call customer service and pay over the phone with a debit/credit card. There is a $5.00 convenience fee for this. 
  • Assembly fees are non-refundable 
  • IMPORTANT NOTE: The delivery drivers will discard of unwanted packaging but please be aware that returns or exchanges cannot be made if the original packaging is not present, making the sale final

Pick-Ups: 

  • Picking up your order is FREE!
  • We will call when the order is ready for pick-up
  • We will help load
  • A proof of ID must be presented at the time of pick-up, matching the name on the order 
  • If someone else is picking-up the order, the original customer must FIRST submit their valid photo ID via email. Please email photo ID's to info@savvyshopperdirect.com with the order number in the subject
  • Whomever picks-up must present a valid photo ID and complete the "Proof of Pick-Up" form
  • If an order is pulled in preparation to a pick-up and is cancelled, there will be a 15% re-stocking fee deducted from the order total
  • For pick-up locations and more information on pick-ups, please CLICK HERE

Warranty: 

  • FREE 90-Day warranty 
  • An extended warranty plan through Warranty Life will be offered to your during purchase
  • The customer may be liable for replacement parts 
  • The customer may be liable for picking-up or paying a re-delivery fee for the replacement piece 
  • For more information on our warranty and Warranty Life CLICK HERE

Local Price Match Guarantee:

  • We promise to bring you the lowest prices on all of the items we have access to! If you find a local company that is offering a verifiable lower price, we will gladly match that price. The process is a no hassle price match that makes it easy for you to shop confidently, knowing that you’re getting the best deal in town!
  • Competitor must be local to your area (Don’t be fooled by out-of-state companies that may not advertise shipping costs! *Local entails the city in which you are purchasing in: Dallas/Ft Worth, TX or Memphis, TN
  • Competitor must offer the same services we offer (Delivery, Financing, Warranty, Sample Center)
  • Product must be from the same manufacturer
  • Product must be in the same condition (new)
  • Must have a verifiable advertisement with the posted price (either online or printed) that van be verified by the Store Manager 
  • Prices matched for financed orders will still be subject to the Financing Service Charge
  • Online Classified Ads (such as Craigslist or Mobile Apps) may be turned down for price matching if the competitor does not advertise that item on their website
  • For more information about our Local Price Match Guarantee CLICK HERE

 

Savvy Shopper Direct 3839 McKinney Avenue, Suite 155-2076, Dallas TX 75204 469-453-1411